YOUR BOOKING

After making a reservation with us, the party leader must complete our booking form and sign on behalf of all members of the party that these booking conditions have been read and accepted. The accommodation is booked solely for the use of the guests named on the booking form. Due to State fire regulations in Florida, the maximum occupancy as advised by us must not be exceeded.

To confirm your booking, we will require a non-refundable deposit of £100.00 per week within 7 days of our verbal confirmation of your arrangements. A higher deposit may be required for premium dates or for longer stays exceeding 4 weeks. Your booking is confirmed once we have received your deposit and booking form, and the confirmation invoice has been issued by us. No further invoice will be issued, therefore please make a note of the balance due date.

PAYING THE BALANCE

The balance of your rental cost is payable 10 weeks prior to your arrival in Florida. Where payment in full has not been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed to follow, will apply. If you book within 10 weeks, we will require full payment at the time of booking.

PRICE GUARANTEE

All prices are subject to change without notice. Rentals paid for in full at the time of booking will NOT be subject to any increase or surcharge.

WHAT IS INCLUDED

You have the use of the property including all utilities except pool heating, for which a supplement is payable. Your holiday home is cleaned and prepared for your arrival. Maid service however is not usual in Florida private homes and it is therefore up to you to keep the property clean and to change and wash bed linen and towels (which are supplied) during your stay. Your holiday home is available from 4.00 PM local time on the day of your arrival. We ask that you vacate the property by 11.00 AM on the day of your departure, leaving it in a tidy condition to enable our cleaners to prepare for our newly arriving guests.

SECURITY DEPOSIT

A returnable security deposit of £100 per week is required which must be paid with the balance of rental. This is to be held as security against return of keys, inventory damage, excess cleaning costs. Should any damage or breakages occur, they should be immediately reported to the management company who will carry out necessary repairs, replacements etc. Following an inspection of your holiday villa by the management company, the full security deposit, or such lesser sum, should any of the above apply, will be refunded after you return home.

INSURANCE IS VITAL

When signing the Booking Form, please ensure that you are adequately covered by insurance. It is a condition of booking that you and your party have full insurance cover, which offers maximum protection against cancellation, medical expenses, travel etc. We do not accept responsibility or liability for any accidents, injury, illness or damage to any person that is sustained during the rental period. In particular children must be supervised at all times within the pool and pool area. No diving or horseplay in the pool. NO GLASS TO BE TAKEN TO THE POOL DECK.

PERIOD BEFORE DEPARTURE CANCELLATION CHARGE

More than 10 weeks: Deposit

Less than 10 weeks : 100% of all costs i.e. no reimbursement.

CHANGE OF ACCOMMODATION

Occasionally it may be necessary to amend or cancel your booking through reasons beyond our control and we reserve the right to do so. We will inform you as soon as possible and offer you the choice of alternative accommodation of a similar standard or a refund of all monies paid, providing it does not arise for reasons of ‘Force Majeure’.

FORCE MAJEURE

No liability can be accepted for events, which are ‘force majeure’. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.

LIABILITY

We accept no liability whatsoever for any injury or loss sustained by guests or any other visitors to the home or swimming pool, or for any loss or damage howsoever caused to any property brought to the premises.

CHILDREN SHOULD BE UNDER ADULT SUPERVISION AT ALL TIMES IN THE POOL AREA.

IN CASE OF COMPLAINT

While it is unlikely that you should have a complaint, occasionally things do go wrong. If you have a problem during your stay, you MUST inform the management company immediately who will endeavour to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to the local managing agent during your stay.

DEPARTURE DOCUMENTATION

Approximately 30 days before arrival, we will send you details, giving directions to your vacation home and information on key collection. The keys are provided in a ‘lock box’ facility and you will be given a security code. The security code will be needed in order to allow you to access the security box, which holds the key to your home. The security box is easy to access and can be found at the entrance to the property. PLEASE REMEMBER TO TAKE THESE DETAILS WITH YOU OTHERWISE ACCESS TO YOUR VACATION HOME CANNOT BE GUARANTEED.

BEHAVIOUR

We expect all our clients to behave reasonably and have due consideration for other people. In the event of any client behaving in such a way as to cause or be likely to cause, in the opinion of our management company, danger, distress, annoyance to any party or damage to the property, we reserve the right to terminate your property let. In this situation, our responsibility for your holiday arrangements will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, paying any compensation or making any refunds. Clients should treat the property with respect and leave the home in a clean condition. Nothing should be allowed to interfere with the quiet or comfort of other residents.

PETS

No pets at all can be taken into or be kept in the house by our clients and their visitors.

SMOKING

Inside the villa is strictly a NO SMOKING ZONE. Ashtrays are provided on the lanai.

WE RESERVE THE RIGHT TO VARY RATES AND CONDITIONS AT ANY TIME AND TO DECLINE TO RENT TO ANY PERSON WITHOUT GIVING REASON.